KWSP i-Akaun Usability Survey
Welcome

Thank you for joining us 👋

Your feedback helps us build a better experience for the KWSP i-Akaun App. Takes about 8 to 12 minutes. No right or wrong answers.

📋
A few quick questions

About you, so we understand our participants.

📱
Try the prototype

Complete one journey in the i-Akaun app prototype.

✍️
Share your thoughts

Short survey, then a few open-ended questions.

🔒
Anonymous survey. We do not collect any personal data. No name, IC, phone number, or email.
KWSP i-Akaun Usability Survey
Quick screener 0 / 6
Quick screener

A few questions before we start

Helps us understand our participants better. All answers are anonymous.

1. What is your age group?
Under 18
18–24
25–34
35–44
45–54
55 & above
2. Which state or territory are you from?
Johor
Kedah
Kelantan
Melaka
N. Sembilan
Pahang
Perak
Perlis
P. Pinang
Sabah
Sarawak
Selangor
Terengganu
W.P. KL
W.P. Labuan
W.P. Putrajaya
3. How would you describe your financial knowledge?
🌱 Beginner
Just starting to learn
📘 Basic
I know the essentials
📊 Intermediate
I manage finances actively
🎯 Advanced
Very knowledgeable
4. How comfortable are you using digital apps & services?
😟 Not comfortable
🙂 Somewhat comfortable
😊 Comfortable
🚀 Very comfortable
5. Do you have the i-Akaun by EPF app on your phone?
✅ Yes, use it regularly
🔸 Yes, but rarely
❌ No, I don't have it
🤔 Not sure
6. How do you usually manage your EPF matters?
📱 i-Akaun App
🌐 EPF Website
🖥 Self-service Kiosk
🏢 Counter / Branch
📞 Phone / Call Centre
I don't use EPF
KWSP i-Akaun Usability Survey
Participant Consent

Before we begin

Please read the following before participating.

🎯
Purpose

We're testing the app, not you. There are no right or wrong answers.

📹
Screen recording

We'll ask you to screen record while completing the task. The recording stays private and is only used for research.

🔒
Privacy

Responses are anonymous. You may stop at any time.

⏱️
Duration

Approximately 8–12 minutes.

I do not wish to participate
KWSP i-Akaun Usability Survey
Select your task

Which journey would you like to try?

Pick one to explore. You'll test it in the app prototype.

Tap a journey to select it, then continue below.

KWSP i-Akaun Usability Survey
Your task

Loading task…

🎙️ Think out loud

Just say whatever comes to mind as you explore. There is no right way to do this.

When exploring
"I'm looking for something that says contribution… I'd check the menu first."
When it makes sense
"Okay, this makes sense. I can see the amount and the date, so that feels right."
When confused
"I'm not sure what this means… I don't know if I should tap this or that."
When deciding
"I'd probably put in RM100 here… let me see what happens when I confirm."
📱The prototype loads right here in the survey. Tap "I've completed the task" when you're done.
KWSP i-Akaun Usability Survey
📹 Screen Recording

Record your screen as you go

Helps us see what you experienced. Private & for research only.

📱 iPhone
🤖 Android
💻 Desktop
↙ swipe
1
Swipe from top-right corner
Pull down from the very top-right edge to open Control Centre
Tap ⏺ Record
2
Tap the ⏺ Record button
Long-press it first to turn on your microphone
3 countdown…
3
Wait for red bar to appear
A 3-second countdown, then red dot at top = recording!
come back here
4
Come back & tap Launch
Recording continues while you use the Figma prototype
2× swipe down
1
Swipe down twice
Pull the notification bar down twice to reveal all Quick Settings tiles
Screen Record
2
Tap "Screen Record"
Don't see it? Tap ✏️ edit to add it to your Quick Settings
Record audio? ✓ Record audio (mic on) Without audio
3
Allow microphone
Select "Record audio" so your think-aloud narration is captured
come back here
4
Come back & tap Launch
Recording continues while you complete the task in Figma
🍎 Mac
🪟 Windows
⌘ ⇧ Shift 5 + + Press together
1
Press ⌘ + Shift + 5
Opens the screen recording toolbar at the bottom of your screen
Click "Record Screen"
2
Click Record Entire Screen
Select the filled circle option, then click "Record"
Enable microphone
3
Enable microphone
Click the mic icon in the toolbar to capture your voice
come back here
4
Come back & Launch
Recording continues while you use the prototype in another tab
My screen is now recording
Skip screen recording
KWSP i-Akaun Usability Survey
↻
Prototype closed
Tap Open Figma below to resume the task
0:00
elapsed
Prototype closed
Tap Open Figma to bring the prototype back, or mark the task complete if you're done.
🛑
Stop your recording now
Before continuing, please stop the screen recording you started earlier.
How to stop
📱
iPhone
Tap the red bar at the top → Stop
🤖
Android
Pull down → tap Screen Record tile to stop
💻
Desktop
Mac: click ⏹ in menu bar · Win: Win+G → Stop
Upload your recording (optional)
📁
Tap to upload recording
MP4, MOV, WEBM accepted
KWSP i-Akaun Usability Survey
Single Ease Question

Overall, how would you rate the difficulty of this task?

1
2
3
4
5
6
7
Very difficultVery easy
Tap a number to continue
KWSP i-Akaun Usability Survey
System Usability Scale

Rate each statement

Tap the face that best matches how you feel about each statement.

Once all 10 are rated, the next screen opens automatically
KWSP i-Akaun Usability Survey
Trust in this feature

How much do you trust this app?

Tap the face that best matches each statement.

Once all 8 are rated, the next screen opens automatically
KWSP i-Akaun Usability Survey
About you

Tell us about your digital habits

Tap the face that best matches each question.

Once all 5 are rated, the next screen opens automatically
KWSP i-Akaun Usability Survey
Final questions

A few last things

Skip any question you'd prefer not to answer.

KWSP i-Akaun Usability Survey
🎉
Thank you!
Your responses have been saved. Your feedback helps build a better experience.
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Task time
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⚙️ Set SUPABASE_URL and SUPABASE_ANON_KEY in CFG before deploying
tap to dismiss